Policies

We ship within the United States only. Customers pay outbound and return shipping, with charges shown before payment. A prepaid return label is provided.

Your confirmation will state your ship-back deadline: the next business day after your rental ends, excluding weekends and carrier holidays.

Hand your package to the carrier using the provided label by that deadline and keep your acceptance receipt. Creating a label or scheduling a pickup does not count as shipping the item.

Return each piece securely packaged with all included components.

If tracking shows a shipping problem after the carrier accepts your return, contact us so we can investigate.

A late fee of $10 per item applies for each calendar day after your confirmed ship-back deadline, up to $50 per item.

Fees stop when the carrier accepts the package. Carrier delays after timely shipment do not incur late fees.

If you need more time, contact us before your deadline. Extensions require written approval.

Paying late fees does not extend your rental or give you permission to keep the item.

To cancel, email us or reply to your rental confirmation email. If we receive your cancellation before your package is handed to the carrier, we will cancel your rental and issue a full refund, including shipping charges.

Once your package has been handed to the carrier, cancellations and early returns do not qualify for a refund simply because your plans change.

If we cancel your rental before shipping, you will receive a full refund.

If your item arrives late, damaged, or materially different from its description, contact us promptly so we can arrange an appropriate resolution. This policy does not limit rights provided by applicable law.

Please review the listed measurements, photos, and fit notes before booking. Vintage sizing can differ from modern sizing. Contact us before renting if you need help assessing fit.

If your item does not fit, email us or reply to your rental confirmation email within 48 hours of delivery.

Hand the item to the carrier using our prepaid return label within two business days after contacting us, excluding weekends and carrier holidays. The item may be tried on but must not have been worn beyond trying it on.

After we receive and inspect the item, we will refund the rental fee. Outbound and return shipping charges are not refundable for fit-related returns.

If you meet these fit-return deadlines, your return will not incur late fees.

If the item’s measurements or description were materially inaccurate, contact us so we can resolve the issue without treating it as a standard fit-related return.

Our pieces are vintage or pre-owned and may show disclosed signs of age or wear. Please review each item’s photos, measurements, and condition description before booking.

Treat every piece with care and follow any handling instructions provided.

Do not wash, dry-clean, alter, repair, or attempt stain removal yourself. We handle cleaning.

Ordinary wear from careful use is expected. Please report any damage or loss promptly.

Contact us promptly if a piece is damaged, lost, or cannot be returned on time.

Ordinary wear from careful use and pre-existing damage are not chargeable.

For damage beyond ordinary wear, we will assess whether the item can be cleaned or repaired before considering replacement.

Any request for payment will include photos or other supporting information and an explanation of the reasonable cleaning, repair, or replacement cost. We will not charge both repair and full replacement costs for the same damage.

If an item has not been shipped back by its deadline, we will contact you to arrange its return. Late fees remain subject to the limits stated above.

A late fee or a request for compensation does not offer you an option to purchase or keep a rental piece.

For questions about availability, sizing, delivery, cancellations, returns, or an existing rental, email hello.bbsparklevintage@gmail.com

You may also reply to your rental confirmation email.